Work.Life is a place where ideas are not reserved for certain roles or levels. If you see something that could be better, you are encouraged to bring it forward. That also means being comfortable challenging what already exists, even when it is well established.
Ownership matters. People here take responsibility for their areas, follow things through, and step in when something needs attention. That sense of accountability is what allows the business to move forward and stay ahead of its competition in a dynamic market.
Annual Work Cycles
Annual Direction Setting
At the start of each financial year, we set our company-wide OKRs.
OKRs (Objectives and Key Results) define what we are aiming to achieve and how we will measure progress. The objective sets the direction, and the key results make success tangible.
Alongside this, each department sets its own annual OKRs, aligned to the company goals. This ensures that every team is contributing to the bigger picture in a clear and connected way.
Refocus and Progress
Every three months, we step back and regroup.
Teams review progress against annual OKRs and set quarterly OKRs that move us closer to achieving them. This allows us to stay responsive, adjust where needed, and keep momentum throughout the year.
Rather than setting goals once and leaving them static, we work towards them in deliberate stages.
Staying on Track
Progress is supported through consistent, structured check-ins.
Many teams run weekly L10 meetings on Mondays, creating a regular rhythm to review priorities, track progress, and resolve blockers. Our spaces also run their own versions of this, tailored to their day-to-day operations.
Alongside OKRs, we track our KPI Dashboard. These are the core performance measures that keep the business running effectively, ensuring that while we focus on long-term goals, the fundamentals continue to perform.
Closing the Loop
By working in quarterly cycles, we steadily build towards our annual OKRs.
This approach allows us to stay aligned, focused, and accountable, while adapting to what the business needs along the way.
At the end of the Financial Year, we count up the progress and present the finding back to the whole company. Speaking of Company Touchpoints....
Company Touchpoints
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Weekly Wrap Email
Each week, in turns our team shares the Weekly Wrap.
It brings together the key updates from across the business, helping everyone stay informed on what is happening beyond their immediate team. It is a simple way of maintaining visibility, recognising progress, and keeping a constant connection to the wider picture and day-to-day happenings.
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Monthly Learn
Once a month, we come together for a Monthly Learn session.
This is a space to welcome new starters, share product updates, and highlight anything worth understanding more deeply. It can cover new benefits, new processes or share stories from inspirational speakers.
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Quarterly All-hands
At the end of each quarter, we hold a Company All-Hands.
This is where we reflect on how the quarter has gone, the progress we have made towards our objectives, and the milestones we have reached as a business. It is a moment to step out of the day-to-day and reconnect with the direction we are moving in.
We follow this with time together socially to build relationships across teams and spaces.
What it feels like to work here
We operate at pace.
As a scale-up, priorities can shift, plans evolve, and new information often changes the direction we take. The market we are part of moves quickly, and we move with it.
This means that not every day will feel predictable. Change is a constant, and with that comes a level of ambiguity that people need to be comfortable navigating.
The people who tend to thrive here are those who engage with that reality rather than resist it.
They bring ideas, adapt as things change, and help others stay grounded when things move quickly. They see change as something to work with, not something happening to them.