Assistant Manager
The Assistant Membership Manager plays a central role in the day-to-day life of the space. You are present, visible, and trusted by members, helping create an environment that feels warm, organised, and consistently well run.
This role is about being close to the detail. You’ll move between conversations, tasks, and small operational moments that shape how the space feels. From welcoming members to keeping things running smoothly behind the scenes, your impact is immediate and visible every day.
You will gain exposure to all aspects of running a workspace, from member experience and community to operations and facilities. It’s a practical, people-focused role for someone who wants to learn by doing and build confidence in a live environment.
What You’ll Be Responsible For
Member Experience and Front of House
Welcome members, guests, and visitors with warmth and consistency, setting the tone for the space
Support day-to-day member queries calmly and efficiently, ensuring issues are followed through to resolution
Deliver new member inductions that are clear, thorough, and help people feel settled from day one
Maintain a space that is always presentable, operationally ready, and reflective of our standards
Support tours and initial enquiries, ensuring a strong first impression and smooth handover to sales
Community and Engagement
Support the delivery of regular member events that encourage connection and participation
Build relationships with members, noticing opportunities to create small, meaningful moments of care
Contribute to a space that feels active, welcoming, and worth returning to
Space Operations and Standards
Carry out daily floor walks to ensure all areas are clean, stocked, and ready for use
Set up and reset meeting rooms to a consistent, high standard
Manage post, supplies, and shared areas so the space runs smoothly
Complete regular checks (including tech and facilities) to prevent issues before they arise
Facilities, Safety and Coordination
Raise and follow up maintenance, cleaning, and tech issues, ensuring clear communication until resolution
Troubleshoot basic issues where possible and escalate when needed
Support health and safety standards, including acting as a trained First Aider and Fire Marshal
Follow operational processes consistently to maintain a safe and reliable environment
Your Skills
People Awareness: You have experience in a customer-facing or service environment and are comfortable interacting with a wide range of people, building rapport naturally.
Attention to Detail: You notice when things are not quite right and take pride in maintaining a high standard in physical spaces and day-to-day tasks.
Organisation: You are able to manage multiple small tasks at once, keeping on top of priorities without things slipping through the cracks.
Ownership: You take responsibility for following things through, especially when resolving issues or supporting members.
Adaptability: You are comfortable in a role where no two days look the same, and you can move between tasks and conversations with ease.
Who This Role Is For
This role suits someone who enjoys being active, visible, and involved in the day-to-day running of a space. You take satisfaction in helping things run smoothly and in creating a positive experience for others.
You are comfortable learning on the job, building confidence through doing, and being part of a team where your contribution is seen and felt daily.
Who This Role May Not Be For
This role may feel less suited to someone looking for a purely desk-based or highly specialised role.
It may also not be the right fit if you prefer long-term, individual project work over a fast-moving environment with a mix of people-facing and operational responsibilities.
- Department
- Operations
- Locations
- Victoria
About Work.Life
We take the hard work out of working happy. Our spaces blend exceptional service, vibrant communities, and all-inclusive amenities — giving our members everything they need to focus on what really matters.
But it’s not just our members who love Work.Life. We want it to be the best career of your life, too. Our team tell us they’ve never worked anywhere quite like it - a place where people are genuinely supported, encouraged to grow, and surrounded by inspiring people and businesses every day.
That’s the beauty of working here: you’ll learn something new daily, meet incredible people, and help make work life happier - for others, and for yourself.