Sales Manager

Who we are

Work.Life creates spaces where people genuinely enjoy working. Our spaces are warm, human and full of energy and that only works because of the people who bring them to life. Our Sales Managers are at the heart of that, welcoming new members into our community and helping our spaces thrive.

You’ll be the sales lead for your sites connecting with potential members, showcasing what makes Work.Life special, and ensuring every new arrival starts their journey in the best way possible.

The role

This is a hands-on, people-focused sales role for someone who loves connecting with others and driving commercial success. You’ll manage the full sales process for your sites; from pre-tour preparation to delivering engaging tours, post-tour follow-ups, and move-in handovers.

You’ll work closely with our Central Sales team, who manage inbound leads and arrange tours, and our Operations teams, who ensure every new member’s experience is seamless. You’ll also take ownership of driving new business, using business development tools, local outreach, and partnerships to build a strong pipeline.

You sit at the intersection of sales, community and operations representing Work.Life with warmth, confidence and commercial awareness.

What you’ll be doing

Owning your sales performance

You’re responsible for turning engagement into commitment. You will:

• Manage your sales pipeline from enquiry to move-in.

• Conduct pre-tour research to understand prospects’ needs.

• Deliver engaging, thoughtful tours that reflect the Work.Life experience.

• Lead all post-tour follow-ups, proposals and negotiations.

• Maintain accurate records in HubSpot and ensure strong forecasting.

• Achieve and exceed site occupancy and revenue targets.

• Report regularly on performance, pipeline health and conversion rates.

Driving new business

You’ll take proactive steps to grow your pipeline. You will:

• Use business development tools to identify and engage new prospects.

• Build relationships through local networking, events and partnerships.

• Represent Work.Life within the local business community to raise brand awareness.

• Spot opportunities to drive coworking and private office sales.

• Share insights and learnings with Central Sales and Marketing to refine outreach.

Collaboration & handover

You’ll ensure every new member joins us smoothly and happily. You will:

• Work with the Central Sales team to manage lead flow and priorities.

• Partner with the Area Manager and Operations team on handovers and onboarding.

• Communicate upcoming move-ins, requirements and risks clearly.

• Follow up after move-in to ensure a great start and strong retention.

• Provide feedback on space performance, product fit and market trends.

Recruitment & building strong partnerships

Sales success comes from collaboration. You will:

• Partner with the Area Manager to align occupancy goals and local opportunities.

• Support onboarding and training for new sales or community team members.

• Share best practice across sites and mentor others on sales approach.

• Help shape a culture of confident, consultative selling.

Reporting & insights

You help the business understand what’s happening commercially. You will:

• Maintain clean, accurate CRM data.

• Report weekly on occupancy, conversion, and forecast.

• Share local market insights, competitor trends, pricing, and demand.

• Contribute to monthly business reviews with performance highlights and learnings.

Being part of Work.Life

You’re part of the wider commercial team, working closely with Central Sales, Operations, Marketing and Finance. You’ll collaborate daily with the Operations team, sharing insights and supporting their success.

You’ll have opportunities to contribute to projects across the business, from new product launches to pricing reviews or systems improvements.

You’ll embody our values in how you work: warm, confident, collaborative, and always looking to make things better.

Tools & systems

You’ll use:

• HubSpot (CRM & pipeline management)

• Asana (task management)

• Slack & email (communication)

• Work.Life dashboards (reporting & insights)

• Koho (internal ops platform)

Training provided.

KPIs

• Site occupancy %

• Coworking and office revenue performance

• Conversion rate from tour to sign

• Pipeline health and accuracy

• Local outbound activity / BD performance

• Move-in satisfaction (handover feedback)

• CRM data quality and reporting

What success looks like

• Consistently high occupancy across your sites

• A steady, healthy sales pipeline

• Strong relationships with Central Sales and Operations

• Smooth member onboarding and handovers

• Clear, insightful reporting and forecasting

• Positive local brand presence and lead generation

• Good relations with our agency partners.

• A warm, professional and personal member experience

Our values in action

It’s Personal
You build genuine connections with prospects and help them find their perfect space.

Own It
You take full responsibility for your pipeline, performance and site success.

Don’t Stop at Good
You refine your approach, test new ideas and always look for ways to improve.

Team 1st
You work closely with your teams and share success generously.